Banglalink delivers customer care using its call centers and customer care networks. Currently Banglalink provides customer care services to its clients through:
* Banglalink sales & care centres
* Banglalink points
banglalink point at Dhanmondi.
are aimed at providing a complete mobile solution, connections, handsets, accessories and provide selected customer services like SIM replacement, reconnection, bill payment etc.
They are strategically located at key points around the country. Kallol Group, a local distribution company, had partnered with banglalink to operate at least forty Banglalink points through out the country[11]. As of March, 2008, the deal with Kallol Group has been called off and banglalink is focusing on managing its own customer care centers.
* Banglalink service points
* Banglalink care lines are call centers serving customers 24 hours 7 days a week with instant solutions.
Criticisms and Penalty:
In October, 2007, BTRC fined banglalink Tk. 1.25 billion for its involvement in illegal VoIP or call termination business. The then BTRC chairman major general Manzurul Alam confirmed Banglalink's involvement in the illegal trade. banglalink, however, in a statement said the company has agreed to make a one time fixed payment of Tk. 1.25 billion to the government as compensation for its loss in revenues.
Banglalink initially failed to expand its network keeping pace with increased numbers of subscribers. This is because Banglalink was the fastest growing mobile operator at that time in the whole world. However, Banglalink have invested heavily in 2007 and continued that in 2008 for improving network quality. Banglalink's network coverage and network quality improved considerably and is among the best in Bangladesh now. Especially Banglalink has the best international call quality in Bangladesh.
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