Wednesday, September 9, 2009

Warid Telecom:

Warid Telecom International Ltd. is a GSM-based cellular operator in Bangladesh. Warid is the sixth mobile phone carrier to enter the Bangladesh market. It is wholly owned subsidiary of Warid Telecom International LLC which is the part of an Abu Dhabi based consortium led by His Highness Sheikh Nahayan Mabarak Al Nahayan, a Member of the Royal Family of Abu Dhabi, and the Honorable Minister of Higher Education and Scientific Research of the United Arab Emirates.



Warid officially launched their commercial services in Bangladesh on the May 10, 2007 with a GSM Mobile Cellular network covering 64 districts of the country and encompassing 70% of the mobile phone using population the single largest launch the country has ever seen.

On July 19, 2007 Warid Telecom announced in major dailies of having achieved one million subscribers in the first of 70 days of operation.

As of September, 2008 Warid has secured 3.86 million subscribers and is ranked fourth among the six operators .



NGN Network:

The network that has been deployed in Bangladesh by Warid is based on the NGN or Next Generation Technology a future proof architectural system which ensures optimum utilization of frequency and enhances speed and quality of both voice and data services.



Products Offered:

Warid provides both post-paid and pre paid connection plans. The post-paid plan is branded and marketed across the country under the name Warid Postpaid, which means leader or royalty. The pre paid segment is branded and marketed as Warid Prepaid.

The Warid Prepaid category is divided into four segments:

* Basic
* My Favorites
* Day Talker
* Super Saver

The Zahi Postpaid category is divided into two segments:

* Basic

Warid Postpaid and Warid Prepaid user enjoy various value added services, such as SMS, MMS, GPRS, 64K SIM, Dual SIM product, Corporate packages for product advertising via SMS, and a host of other features. However, International Roaming is available only to Warid postpaid users.



Customer Care Centers and Franchises:


Warid has ten customer care centers around the country located at key locations. These centers are directly run by Warid itself.
Customer care center at Banani.



Warid has another 120 franchises spread across Bangladesh, the largest chain of retail outlets in the country, which is further backed up by a chain of sub-franchises, affinity partners & distributors.

SIM Cards, Scratch Cards and sometimes mobile sets are sold at these outlets. Bill collection for post paid users and Zem top up for pre paid users can also be availed at the franchises. These franchises directly appoint dealers and sub dealers in their designated areas.

Teletalk Phone

TeleTalk:

TeleTalk is a GSM based state-owned mobile phone company in Bangladesh. TeleTalk started operating on 29 December, 2004. It is a Public Limited Company of Bangladesh Government, the state owned telephone operator. TeleTalk provide GPRS internet connectivity. Teletalk is the first operator in the country that gave BTTB incoming facility to its subscribers.

The mission statement of Tele Talk is Desher Taka Deshey Rakhun .

TeleTalk is the 6th largest mobile phone operator in Bangladesh with 0.98 million subscribers as of October, 2008 .




Features for Tele Talk Telecharge:

Our great new service for Bangladeshi users. Recharge any Tele Talk Phone in Bangladesh using TeleCharge. You pay us and provide the mobile number; we will recharge that mobile in Bangladesh. Converted amount is shown with the value.


Local Access numbers for Tele Talk Telecharge:

Customer Service number for Tele Talk Telecharge:


Instruction for Tele Talk Telecharge:

In few steps you can recharge your family or friends mobile in Bangladesh.

1. Provide us the Tele Talk mobile number that you want to recharge.
2. Pay us using our payment process.
3. The Tele Talk Mobile will be recharged within hours.

Tuesday, September 8, 2009

Citycell care center

Customer Care Center:

There are 6 Customer care centers of Citycell in the country. One for each division and there are another 500 Customer care Points scattered around the country.


Criticism and Penalty:

Citycell, has been fined Tk. 1.5 billion by the Bangladesh Telecommunication Regulatory Commission for its involvement in illegal VoIP or international call termination.

Citycell's involvement in illegal VoIP, was discovered in May 2007 during a raid in the company's Mohakhali office by the BTRC.



Posts Tagged Citycell:

well, you should obviously be able to use your Citycell ZOOM or any CDMA Modem in MAC operating system. All you need is that your modem’s driver for MAC. For that you can get details from modem manufacturer website. If you can’t find any information, either contact manufacturer support or search for the driver in Google, you can also find some generic driver from MAC forums or at least information.


Citycell started EV DO Service for the first time in Bangladesh:


Just got the news yesterday that leading telecom provider Citycell, the only CDMA based mobile operator in Bangladesh is starting EV DO services soon in the country.

Initial bandwidth limit would be something around 2Mbps.



Package:

Initial packages are made available for personal use as below,

5 GB = 4500 Taka

8 GB = 6000 Taka


Connection Bandwidth:

However there is no special package or package having smaller download limit like 1GB or 500 MB what is currently available with ZOOM connection. So most of the people like me would get in trouble fitting the service for their use. Costly indeed.

Price:

The hardware modem cost is something around 12,000 Taka, again costly. Morar opor kharar gha. Again I am looking to see if any low-cost modem is available in the country. Unfortunately there is no mobile phone is available in the market in BD that supports CDMA 1X EVDO technology. I have an EVDO enabled modem that I arranged brought from China.

Coverage Area:

Initially few places of Dhaka will have the facility to enjoy EV DO service since the coverage will be available to only those places. These places are Gulshan, Bonani and Motijheel. Eventually all the places will be taken under coverage.

I am eagerly looking forward to see the service and am sure many of me who is just keen to have more bandwidth. I will publish more information regarding this once I get it and off course if I have time.

Citycell phone

Citycell:

Citycell is the first mobile communications company of Bangladesh. It is the only CDMA network operator in the country. As of 1 March, 2008, Citycell's total mobile subscriber base is 1.56 million, up 137 per cent or 680,000 from two years ago, giving it the best growth rate of the company till date. Citycell is currently owned by Singtel with 45% stake and the rest 55% owned by Pacific Group and Far East Telecom.

By the end of 2007 Citycell had refurbished its old brand identity and introduced a new logo and corporate identity the new logo is very reminiscent of the old logo. However the slogan has remained unchanged because we care.

As of July, 2008 Citycell has 1.67 million subscribers.



Products Offered:

Citycell offers prepaid, postpaid and fixed phone plans. Since Citycell operates in CDMA, RIM's are usually sold with a phone mostly cheap Chinese sets produced by ZTE, Huawei, Samsung, Motorola and Alcatel. Citycell currently has the cheapest phone+connection tariff at 1399 taka.

Prepaid:

The current only prepaid plan is branded as Citycell One. Citycell started offering prepaid plans from 2003. It was the first to offer a prepaid plan with BTTB connectivity in the same year. In 2005, it launched the Aalap Call Me plan the first phone plan with negative tariff in the country. In this plan customers get credit added to their balance when they receive calls from other Citycell subscribers. In the same year, Citycell launched Aalap Super plan. Subscribers of this plan could make free calls to other Citycell subcribers during late night hours. This espoused numerous copycat products from its competitors. Later that year the national telecoms regulator ordered all phone companies to cease offering free call facility. In 2006, Citycell launched Hello 0123 plan. The name 0123 signified tariff of Tk 0 for calls to one Citycell number of the subcriber's choice, Tk 1 for calls to two other Citycell numbers, Tk 2 for calls to all other Citycell numbers and Tk 3 for calls to all other networks. This plan was followed up with a string of other spinoff plans that continued into 2007.

Instant Load:

As advertised in June 2008, Citycell became the first mobile operator to sign up for Instant Load. Instant Load is a joint effort from Dutch Bangla Bank and Citycell that lets pre paid account holders top up their phone through SMS anytime, without the need to visit any store or purchase any minutes. This service is being offered free of charge and it is the first service of its type in Bangladesh.

After receiving the SMS, Citycell automatically withdraws the desired amount from the bank account instantly. It is not known if the service is applicable for post paid users.

Postpaid:

The postpaid plan is branded as Citycell One. The Postpaid subscribers enjoy 4 FnF numbers to other operators,30 sec pulse applicable for all outgoing,Zoom Data service etc in additional.

Recently in Int. Tread fair 2009, Citycell Introduced a new postpaid service called VOICE DATA plan with cheaper tarrif voice call and sms on any operator and BTTB and 0.25 Tk per minute voice call and sms on any Citycell Number.

Monday, September 7, 2009

Care center

Customer care:

AKTEL has 19 Customer Care Centers[8] and 200 Customer Service Points in 61 allowable districts all over the country[9]. Aktel has another 670 AKtel Touch Points (ATP) scattered along the most densely populated areas.




AKTEL Customer Care Centers:



Dhaka:

Gulshan1

Silver Tower(1st Floor)
52, South Gulshan C/A,
Gulshan-1, Dhaka-1212



Service Timing: 9 am to 8 pm

Friday & Govt. Holiday: 9 am to 5.45 pm




Pantho path:

Bashundhara City

Level-1, Block-B, Shop-1


Service Timing: As per Market timing

Friday & Govt. Holiday: As per Market timing



Mirpur:

Nishi Plaza

Plot-1, Avenue-4, Block-C, Section-6

Mirpur, Dhaka-1212


Service Timing: 9 am to 8.00 pm

Friday & Govt. Holiday: 9 am to 5.45 pm


mirpur:

Uttara
NZ Center(1st Floor),
House 5, Road 12,Sector 6,
Uttara Model Town, Dhaka



Service Timing: 9 am to 8 pm

Friday & Govt. Holiday: 9 am to 5.45 pm


Motijheel:

Amanullah Bhaban (2nd Floor)
63, Dilkusha C/A
Dhaka 1000



Service Timing: 9 am to 5.45 pm

Friday & Govt. Holiday: Closed



Comilla:

693/Ka 1st Floor
Jhautola,Comilla

Service Timing: 9 am to 8 pm
Friday & Govt. Holiday: 9 am to 5.45 pm


Sylhet:

Firoz Centre, (2nd Floor)
Chowhatta,
Sylhet

Service Timing: 9 am to 5.45 pm
Friday & Govt. Holiday: Closed



Chittagong:

Ramna Tower (Ground floor),
36/7, CDA Avenue,
Muradpur,
Chittagong

Service Timing: 9 am to 8 pm
Friday & Govt. Holiday: 9 am to 5.45 pm




Barik Building Moor

Saber Plaza (2nd Floor)
161, Strand Road,
Agrabad C/A, Chittagong

Service Timing: 9 am to 8 pm
Friday & Govt. Holiday: 9 am to 5.45 pm


Cox's Bazar:

Ali Noor Plaza (2nd Floor),
Main Road ,
Cox's Bazar

Service Timing: 9 am to 8 pm
Friday & Govt. Holiday: 9 am to 5.45 pm


Feni:

Feni Tower , (2nd Floor),
291, SSK Road , Feni

Service Timing: 9 am to 8 pm
Friday & Govt. Holiday: 9 am to 5.45 pm


Khulna:

Munna Plaza (1st Floor),
7 K.D.A Avenue ,
Khulna

Service Timing: 9 am to 5.45 pm
Friday & Govt. Holiday: Closed


Bogra:

Bogra Osman House,
Kalibari, Jaleswaritola,
Judge Court Road,
Bogra

Service Timing: 9 am to 5.45 pm
Friday & Govt. Holiday: Closed


Barisal:

884/240, Bashori Bazar,
South Alekanda ,
Barisal

Service Timing: 9 am to 5.45 pm
Friday & Govt. Holiday: Closed

Rajshahi

House- 247, Sector# 2
Upashahor Housing Estate
Rajshahi - 6202

Service Timing: 9 am to 5.45 pm
Friday & Govt. Holiday: Closed

Jessore:

MS Orchid Center
44 MK Road
Jessore

Service Timing:9 am to 5.45 pm
Friday & Govt. Holiday: Closed



Mymensingh:

7C.K. Ghosh Road (1st Floor)
Mymensingh

Service Timing: 9 am to 5.45 pm
Friday & Govt. Holiday: Closed



Narayanganj:

46/2, New Chashara , Jamtola
(Beside Jamtola Eidgah)
Narayanganj

Service Timing: 9 am to 5.45 pm
Friday & Govt. Holiday: Closed


Kushtia:

Alo Bhaban (1st Floor),
Babur Ali Gate,NS Road,
Kushtia

Service Timing: 9 am to 5.45 pm
Friday & Govt. Holiday: Closed

Aktel different offer

Criticism and penalty:

In July 2005 an official of AKTEL was arrested on charges of misappropriation of crores of taka from the company. Avijit Kumar Saha, an executive of credit control division of AKTEL was arrested by police following a case filed accusing Avijit of misappropriating Tk 3,15,63,000 from the company.

In late 2007 Aktel had been fined BDT 1.45 billion for its involvement in the illegal use of VoIP or call termination business by the Bangladesh Telecommunication Regulatory Commission (BTRC).

In May 2008 BTRC issued showcause notice to AKTEL for fake re registration of subscribers.

CSR:


Aktel has been offering scholarships to three Bangladeshi students every year for bachelor courses in engineering, information technology and business administration since 1998 to study at Multimedia University in Malaysia.




It is the founding member of Chittagong Skills Development Centre (CSDC) that is offering technical training and business management education through its strategic partnership with Penang Skill Development Centre (PSDC) of Malaysia and its internal members. In 2007 Aktel received Standard Chartered-Financial Express Corporate Social Responsibility (CSR) Award 2006 for their significant contributions to CSR and philanthropic activities.

Products offered:

Aktel offers an array of different packages. In addition to offering the fundamental pre-paid and post-paid mobile services, it offers a wide range of value added products and services such as, SMS, GPRS, mobile data services, infotainment services, SMS banking, Caller Ring Back Tone, Ringtones download, Picture Messaging, MMS, Voice Greetings, Call Blocking on 4 August 2008, which give subscriber to control which call he or she receive or not and Bengali SMS.

Aktel information

Aktel:

Aktel is the third largest mobile phone operator in Bangladesh in terms of revenue and subscribers 8.59 million as of February 2009. In early 2008 Aktel slipped from the second position to the third after facing fierce competition from banglalink.



AKTEL boasts of the widest international roaming service in the market, connecting 315 operators across 170 countries. It is the first operator in the country to introduce GPRS. AKTEL uses GSM 900 or 1800 MHz standard and operates on allocated 12.8MHz frequency spectrum.


SEM:

SEM can refer to:

* SAP Strategic Enterprise Management
* Scanning electron microscope
* School of Science and Engineering (known as the Science and Engineering Magnet, SEM) at the Yvonne A. Ewell Townview Magnet Center, Dallas, Texas
* Search engine marketing
* Security Event Manager
* Single European Market
* Sistema Eléctrico de Magallanes, a power grid in Chile
* Smooth endoplasmic reticulum (in biochemistry an organelle in cells)
* Society for Ethnomusicology
* Space Experiment Module (related to the space shuttle)
* Standard error (statistics) (for standard error of measurement or the mean)
* Strategic Enrollment Management
* Strategic enterprise management
* Structural equation modeling
* Super Étendard Modernisé, a modernised Dassault-Breguet Super Étendard, a fighter aircraft
* Swedish Evangelical Mission
* Silyl ether, [2(trimethylsilyl)ethoxy]methyl ether
* Synthesizer Expansion Module, a plug-in card by Oberheim
* Craig Field (Alabama) (IATA: SEM)